Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Clearpane platform and related services (the "Service") provided by Clearpane, Inc. ("Clearpane," "we," or "us"). By creating an account or using the Service, you ("Customer" or "you") agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.

1. The Service

Clearpane provides an AI-native observability platform for revenue operations, including anomaly detection, forecast intelligence, natural-language querying, agentic alerts, and event correlation across connected revenue systems. The specific features available to you depend on your subscription plan.

The Service is currently offered through a design partner program. Features, pricing, and availability may change as the platform matures. We will provide reasonable notice of material changes.

2. Accounts and Access

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@getclearpane.com if you suspect unauthorized access.

You may invite team members to your workspace. You are responsible for ensuring that your team members comply with these Terms.

3. Data Ownership and Processing

3.1 Your Data Is Yours

All data you upload, connect, or generate through the Service — including pipeline data, CRM records, billing data, and related operational information ("Customer Data") — remains your property. These Terms do not grant Clearpane any ownership rights in Customer Data.

3.2 License to Process

You grant Clearpane a limited, non-exclusive license to access, process, and analyze Customer Data solely to provide the Service to you. We will not use Customer Data for any other purpose without your explicit consent.

3.3 Data Processing Agreement

If you require a Data Processing Agreement (DPA) — for example, due to GDPR obligations or enterprise procurement requirements — please contact us at hello@getclearpane.com. We will work with you to execute an appropriate agreement.

3.4 Data Deletion

Upon termination of your account, we will delete your Customer Data within 30 days unless a longer retention period is required by law or agreed to in writing. You may also request deletion of specific data at any time by contacting us.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right
• Upload or connect data that you do not have the right to use or share
• Attempt to gain unauthorized access to the Service, its infrastructure, or other customers' data
• Interfere with or disrupt the integrity or performance of the Service
• Reverse-engineer, decompile, or attempt to derive the source code of the Service
• Use the Service to develop a competing product or service

We reserve the right to suspend or terminate access for violations of this section.

5. Third-Party Integrations

The Service may connect to third-party platforms (such as Salesforce, HubSpot, or Stripe) at your direction. You are responsible for ensuring that your use of those integrations complies with the applicable third-party terms of service. Clearpane is not responsible for the availability, accuracy, or conduct of any third-party service.

6. Confidentiality

Each party agrees to keep the other's Confidential Information strictly confidential and not to disclose it to third parties without prior written consent, except as required by law. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.

Customer Data is your Confidential Information. Clearpane's proprietary technology, pricing, and roadmap are Clearpane's Confidential Information.

7. Intellectual Property

The Service, including its software, algorithms, AI models, design, and documentation, is owned by Clearpane and protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of the Service or any part of it to you.

You retain all rights to your Customer Data, and any insights, reports, or outputs generated by the Service based on your Customer Data are yours.

8. Payment and Billing

If you subscribe to a paid plan, you agree to pay the applicable fees as described on our pricing page or in your order form. Fees are non-refundable except as expressly stated in these Terms or required by law.

We may change our pricing with 30 days' notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Clearpane does not warrant that the Service will be uninterrupted, error-free, or completely secure. Insights, forecasts, and agent outputs generated by the Service are provided for informational purposes only and should not be relied upon as the sole basis for material business decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLEARPANE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL CLEARPANE'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CLEARPANE IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Clearpane and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your Customer Data; or (c) your violation of any applicable law or third-party right.

12. Term and Termination

These Terms apply from the date you first access the Service and continue until your account is terminated. Either party may terminate your account at any time, with or without cause.

Upon termination: (a) your access to the Service will cease; (b) Clearpane will delete your Customer Data within 30 days consistent with Section 3.4; and (c) any outstanding fees become immediately due.

Sections 3.1, 6, 7, 9, 10, 11, and 13 survive termination.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms will be resolved in the state or federal courts located in Santa Clara County, California, and each party consents to personal jurisdiction in those courts.

Before initiating formal legal proceedings, each party agrees to attempt to resolve disputes informally by contacting the other party in writing. If the dispute is not resolved within 30 days, either party may pursue formal proceedings.

14. General

These Terms, together with any applicable order forms or Data Processing Agreements, constitute the entire agreement between you and Clearpane with respect to the Service.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

We may update these Terms from time to time. We will notify you of material changes with at least 14 days' notice. Continued use of the Service after the effective date of any change constitutes acceptance.

15. Contact

Questions about these Terms? Contact us at:

hello@getclearpane.com
Clearpane Inc.
San Jose, CA